Terms of Service

Section 1

Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

LaunchPoint / We / Us / Our

Refers to LaunchPoint, an unregistered partnership operated by Reece Cartwright and Joshua Martin, providing web design, hosting, maintenance, and associated digital services.

Client / You / Your

Refers to any individual, sole trader, or business entity that engages LaunchPoint for services, whether through the website, a direct enquiry, or any other means of contact.

Service / Services

Refers to all services offered by LaunchPoint including but not limited to website design and development, web hosting, domain management, website maintenance, social presence maintenance, SEO, and graphic design.

Subscription

The recurring monthly or annual payment arrangement under which the Client accesses LaunchPoint's Services.

Website

The digital asset designed, built, and hosted by LaunchPoint on behalf of the Client as part of their active Subscription.

Buyout

A one-off payment made by the Client to acquire full ownership and control of their Website from LaunchPoint.

Section 2

The Service

LaunchPoint offers subscription-based web services to businesses, primarily within the Thanet area and across Kent. Our core offering provides Clients with a professionally designed and built website at no upfront cost, in exchange for a recurring monthly subscription fee that covers hosting, maintenance, domain management, and ongoing support.

The specific scope of services provided to each Client will depend on the plan selected at the point of sign-up. All services are confirmed in writing prior to development commencing.

LaunchPoint reserves the right to use third-party tools, platforms, and hosting infrastructure in order to deliver its services. We will always ensure that such third parties meet an appropriate standard of quality and reliability.

LaunchPoint does not guarantee specific outcomes such as search engine rankings, sales conversions, or social media growth unless explicitly agreed in writing as part of a specific service package.

Section 3

Website Ownership & Intellectual Property

This section is important. Please read it carefully.

All websites designed and built by LaunchPoint remain the intellectual property of LaunchPoint until such time as the Client completes a full Buyout of the Website as described in Section 7.

While the Client maintains an active Subscription in good standing, they are granted a non-exclusive, non-transferable licence to use the Website for their business purposes. This licence is conditional upon continued payment of the monthly Subscription fee and compliance with these Terms.

Upon cancellation of the Subscription for any reason, the licence granted to the Client is immediately revoked and the Website will be taken offline. The Client has no right to the website files, code, design assets, or any other materials produced by LaunchPoint unless a Buyout has been completed.

Content provided by the Client (including text, images, logos, and other materials) remains the property of the Client at all times. LaunchPoint will not use Client-provided content for any purpose other than building and maintaining the Client's Website.

LaunchPoint retains the right to display completed websites within its own portfolio and marketing materials unless the Client explicitly requests otherwise in writing.

Pre-existing Intellectual Property

LaunchPoint retains full ownership of all pre-existing code libraries, frameworks, templates, tools, and development methodologies used in the creation of any Client Website ("Developer Tools"). The Client is granted a non-exclusive licence to benefit from the Developer Tools solely as part of their hosted Website. This licence does not transfer ownership of Developer Tools to the Client under any circumstances, including upon Buyout, unless explicitly agreed in writing.

Section 4

Subscription, Billing & Payment

LaunchPoint operates on a monthly rolling subscription basis. Subscriptions are billed on a recurring monthly cycle from the date the first payment is processed (the "Billing Date").

The Client's first monthly payment is collected prior to development commencing. This payment represents the first month of the Subscription and covers the costs of hosting setup, development commencement, and the first month of service. It is not a deposit and is subject to the refund terms set out in Section 10.

All prices are stated in British Pounds Sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated. LaunchPoint reserves the right to adjust pricing in accordance with Section 8.

Payments are processed securely via Stripe. LaunchPoint does not store payment card details. By providing payment details, the Client authorises LaunchPoint to collect recurring monthly payments on each Billing Date until the Subscription is cancelled.

Annual billing options, where available, are charged upfront for the full year and are subject to the discounted rate advertised at the time of purchase.

Section 5

Cancellation Policy

The Client may cancel their Subscription at any time by providing written notice to LaunchPoint via email to hello@launchpointweb.co.uk. LaunchPoint requests a minimum of 30 days written notice prior to cancellation where reasonably possible, though this is not a contractual obligation.

Upon receipt of a cancellation request, LaunchPoint will confirm the cancellation in writing and advise the Client of their final Billing Date. No further payments will be collected after the confirmed final Billing Date.

The Client's Website will remain live until the end of the final paid billing period, after which it will be taken offline. LaunchPoint will then store the Website in accordance with Section 6.

Cancellation does not entitle the Client to a refund of any payments already made, except where specified in Section 10 of these Terms.

LaunchPoint does not impose a minimum contract term. The Client may cancel from the very first month of their Subscription. However, LaunchPoint reserves the right to decline future service to Clients who demonstrate a pattern of bad faith engagement.

Section 6

Site Storage After Cancellation

Following cancellation and the taking offline of the Client's Website, LaunchPoint will endeavour to retain a stored copy of the Website for a period of no less than six (6) months from the date the site goes offline. This is provided as a courtesy to allow the Client the opportunity to reactivate their Subscription or pursue a Buyout during this period.

LaunchPoint reserves the right to delete or repurpose stored Website data before the six-month period has elapsed in the following circumstances:

Reactivation

A Client wishing to reactivate their Website within the storage period may do so by contacting LaunchPoint and recommencing their Subscription. Reactivation is subject to availability and LaunchPoint's acceptance of the Client back onto the service.

Data After Deletion

Once a stored Website has been deleted, LaunchPoint is under no obligation to recreate or recover it. The Client acknowledges this risk and accepts that LaunchPoint bears no liability for the permanent loss of Website data following the storage period.

Section 7

Website Buyout

At any time during an active Subscription or within the storage period following cancellation, the Client may request to purchase full ownership of their Website from LaunchPoint. This is referred to as a Buyout.

The Buyout price is determined entirely at LaunchPoint's discretion, taking into account the complexity of the Website, the time invested in its development and maintenance, and the current market value of comparable assets. As a general guide, Clients can expect Buyout prices to fall within the following indicative ranges:

Buyout Process

To request a Buyout, the Client must contact LaunchPoint in writing. LaunchPoint will provide a formal Buyout quote within a reasonable timeframe. Upon agreement and full payment of the Buyout price, LaunchPoint will transfer all relevant website files, assets, and credentials to the Client.

Once a Buyout is completed, the Client assumes full responsibility for their Website including hosting, maintenance, security, and any ongoing costs. LaunchPoint's obligations under the Subscription will cease upon completion of the Buyout and transfer.

LaunchPoint is under no obligation to accept a Buyout request or to provide ongoing support following a completed Buyout unless separately agreed in writing.

Section 8

Price Changes

LaunchPoint reserves the right to amend its Subscription pricing at any time. Where a price increase affects an existing Client's active Subscription, LaunchPoint will provide no less than 30 days written notice of the change via email to the address registered on the Client's account.

If the Client does not wish to continue their Subscription at the revised price, they may cancel in accordance with Section 5 before the new pricing takes effect. Continued use of the Service after the notice period constitutes acceptance of the revised pricing.

Price changes will never be applied retrospectively to any period already paid for.

Section 9

Payment Failure

In the event that a scheduled Subscription payment fails for any reason (including but not limited to insufficient funds, expired payment methods, or bank restrictions), LaunchPoint will notify the Client via email as soon as reasonably practicable.

The Client will be given a period of seven (7) calendar days from the date of notification to resolve the payment failure and update their payment details. During this grace period, the Client's Website will remain live.

If the outstanding payment has not been resolved within seven (7) days, LaunchPoint reserves the right to take the Client's Website offline without further notice. The Website will be held in storage in accordance with Section 6 pending resolution.

Once the overdue payment and any subsequent month's payment have been successfully collected, LaunchPoint will restore the Client's Website to live status as soon as reasonably practicable.

LaunchPoint accepts no liability for any loss of business, revenue, or reputation arising from a Website being taken offline due to a payment failure.

Section 10

Refunds

LaunchPoint does not offer refunds as a matter of course. All Subscription payments are made in exchange for services rendered or immediately available, and the rolling monthly nature of the Subscription means that value is continuously being provided.

However, LaunchPoint recognises that exceptional circumstances may arise. Refunds may be considered, entirely at LaunchPoint's discretion, in the following situations:

Refund Requests

Any request for a refund must be submitted in writing to hello@launchpointweb.co.uk within 14 days of the payment in question. LaunchPoint will respond to all refund requests within a reasonable timeframe and will aim to resolve genuine disputes fairly and promptly.

Where a Client cancels their Subscription part-way through a billing period, no partial refund will be issued for the unused portion of that month unless LaunchPoint determines otherwise at its sole discretion.

Section 11

Client Responsibilities

The Client agrees to fulfil the following responsibilities in order to enable LaunchPoint to deliver its services effectively:

Project Scope & Change Control

The scope of each Client's Website is defined by the information provided at the point of sign-up, including the enquiry form submission and any subsequent written agreement between the Client and LaunchPoint prior to development commencing. This agreed scope is referred to as the "Initial Brief."

Any request by the Client for work that falls outside the Initial Brief — including but not limited to additional pages, new features, third-party integrations, e-commerce functionality not originally agreed, or structural redesigns — constitutes a change request and is outside the scope of the standard Subscription.

LaunchPoint is under no obligation to carry out change requests as part of the existing Subscription fee. Where LaunchPoint agrees to fulfil a change request, it will provide a written quote for the additional work. No change request will be actioned until the Client has confirmed acceptance of the quote in writing. Timeline adjustments resulting from change requests are at LaunchPoint's reasonable discretion.

Section 12

Acceptable Use

The Client agrees not to use LaunchPoint's services or the Website hosted by LaunchPoint for any purpose that is unlawful, harmful, or contrary to these Terms. Without limiting the foregoing, the Client must not:

Breach of Acceptable Use

LaunchPoint reserves the right to take any Website offline immediately and without notice in the event of a suspected or confirmed breach of this Acceptable Use policy. In serious cases, LaunchPoint may terminate the Subscription without refund and report the matter to relevant authorities.

Section 13

Service Availability & Limitation of Liability

LaunchPoint will use reasonable endeavours to ensure that Client Websites are available and operational at all times. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance, third-party outages, or circumstances beyond our reasonable control may occasionally affect availability.

To the fullest extent permitted by applicable law, LaunchPoint's total liability to the Client in respect of any claim arising out of or in connection with these Terms or the Services shall not exceed the total amount paid by the Client to LaunchPoint in the three (3) months immediately preceding the event giving rise to the claim.

LaunchPoint shall not be liable for any indirect, consequential, special, or punitive loss or damage, including but not limited to loss of profits, loss of revenue, loss of business, or loss of data, whether arising in contract, tort, or otherwise. This exclusion applies to the fullest extent permitted under the Unfair Contract Terms Act 1977 and all applicable UK law.

Nothing in these Terms excludes or limits LaunchPoint's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Section 14

Data & Privacy

LaunchPoint collects and processes personal data about Clients including names, email addresses, phone numbers, and business information for the purpose of delivering its services, managing accounts, and communicating with Clients. This data is handled in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

LaunchPoint will not sell, rent, or share Client personal data with third parties for marketing purposes. Data may be shared with third-party service providers (such as payment processors and hosting providers) strictly where necessary to deliver the Services.

Client personal data is retained only for as long as is necessary for the purposes for which it was collected, or as required by law. Clients may request access to, correction of, or deletion of their personal data at any time by contacting hello@launchpointweb.co.uk.

Full details of how LaunchPoint collects, uses, stores, and protects personal data are set out in our separate Privacy Policy, available on the LaunchPoint website.

Section 15

Termination by LaunchPoint

LaunchPoint reserves the right to terminate a Client's Subscription and take their Website offline immediately and without notice in any of the following circumstances:

Effect of Termination

Where LaunchPoint terminates a Subscription under this Section, no refund will be issued for any remaining period of the current billing cycle. LaunchPoint reserves the right to permanently delete the Website and associated data without the standard six-month storage period described in Section 6.

Section 16

Amendments to These Terms

LaunchPoint may update or amend these Terms at any time. Where changes are material, LaunchPoint will notify existing Clients by email at least 30 days before the changes take effect.

Continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms. If the Client does not agree to the revised Terms, they may cancel their Subscription in accordance with Section 5 before the changes take effect.

The most current version of these Terms will always be available on the LaunchPoint website at launchpointweb.co.uk/terms.

Section 17

Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

In the event of a dispute, LaunchPoint encourages Clients to contact us in the first instance at hello@launchpointweb.co.uk so that we may attempt to resolve the matter informally and promptly.

If a dispute cannot be resolved informally, both parties agree to attempt mediation before initiating formal legal proceedings. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved through mediation.

Section 18

Contact Information

For any queries, complaints, cancellation requests, or general correspondence relating to these Terms or LaunchPoint's services, please contact us using the details below:

LaunchPoint

Email: hello@launchpointweb.co.uk

Website: launchpointweb.co.uk

Operated by: Reece Cartwright and Joshua Martin