Terms of Service

Key information at a glance

This summary is for convenience. The full Terms below apply.

Contents

Section 1

Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

LaunchPoint / We / Us / Our

Refers to LaunchPoint (trading as LaunchPoint Thanet), a business owned and operated by Reece Cartwright as a sole trader, providing web design, hosting, maintenance, and associated digital services. The contract is made with Reece Cartwright.

Client / You / Your

Refers to any individual, sole trader, or business entity that engages LaunchPoint for services, whether through the website, a direct enquiry, or any other means of contact.

Consumer

A Client who is an individual acting wholly or mainly outside their trade, business, craft or profession. Most of our Clients are businesses; the provisions that apply only to Consumers are marked as such.

Service / Services

Refers to all services offered by LaunchPoint including website design and development, web hosting, domain management, website maintenance, social presence maintenance, SEO, and graphic design.

Subscription

The recurring monthly (or, where chosen, yearly) payment arrangement under which the Client pays for LaunchPoint's Services. The Subscription is the price of the Services, including the design and build of the Website.

Monthly Plan / Yearly Plan

A Subscription billed monthly (a Monthly Plan) or billed once every twelve months in advance at a discounted rate (a Yearly Plan).

Add-On Services

Optional services that can be added to a Subscription for an additional monthly price, currently Social Presence Maintenance, Graphic Design and SEO Management.

Build Fee

A separate, one-off charge for designing and building a Website. LaunchPoint's Build Fee is £0.

Website

A WordPress.org website designed, built, and hosted by LaunchPoint on behalf of the Client as part of their active Subscription.

Hosting Provider

The third-party company we use to host Websites, currently Krystal. We may change hosting provider in line with Section 2.

Buyout

A one-off payment made by the Client to acquire full ownership and control of their Website from LaunchPoint.

Pricing Page

The page at launchpointweb.co.uk/pricing, which shows the current Subscription prices.

Section 2

The Service and How Pricing Works

LaunchPoint offers subscription-based web services to businesses, primarily within the Thanet area and across Kent. Instead of charging a large lump sum to build a website, we design and build your Website at a £0 upfront build cost and recover the cost of doing so, together with hosting, maintenance, domain management and ongoing support, through a monthly Subscription.

Please note that the Website is not free. It is a service you rent and pay for monthly. If you stop paying, or cancel, the Website goes offline as described in Sections 5 and 9, unless you have completed a Buyout.

Plans and prices

Add-On Services

The prices above are those shown on the Pricing Page at the Effective Date of these Terms. The price that applies to you is the price shown at the point you sign up, subject to Section 8.

LaunchPoint is not currently registered for VAT. If that changes, we will give at least 30 days' notice and confirm how VAT will be shown before any change to the amount you pay.

The specific scope of services provided to each Client depends on the plan selected at sign-up. All services are confirmed in writing before development commences. If we need to register a new domain name for you, we will confirm in writing whether the registration cost is included before we register it.

Websites are built on WordPress.org, the open-source content management system, and hosted with Krystal, a third-party hosting provider. We may also use third-party themes, plugins and services. Routine WordPress, theme and plugin updates and backups form part of maintenance, as described in your plan confirmation. Where a premium theme or plugin licence is needed for your Website, we will tell you before purchase whether its cost is included in your Subscription. On an E-Commerce Website, transaction fees charged by payment providers are not part of the Subscription. We may change hosting provider or tools where reasonably necessary, and will make sure any replacement is of equivalent quality.

LaunchPoint does not guarantee specific outcomes such as search engine rankings, sales conversions, or social media growth unless explicitly agreed in writing as part of a specific service package.

We take on a limited number of new builds at a time. Activating your plan secures a place in our build schedule; the expected timeline will be confirmed to you in writing.

Section 3

Website Ownership & Intellectual Property

This section is important. Please read it carefully.

All websites designed and built by LaunchPoint remain the intellectual property of LaunchPoint until such time as the Client completes a full Buyout of the Website as described in Section 7. The Website is licensed to you, not sold.

While the Client maintains an active Subscription in good standing, they are granted a non-exclusive, non-transferable licence to use the Website for their business purposes. This licence is conditional upon payment of the Subscription and compliance with these Terms.

The licence ends when the last period you have paid for ends (or earlier if we terminate under Section 12 or 15), after which the Website will be taken offline. The Client has no right to the website files, code, design assets, or any other materials produced by LaunchPoint unless a Buyout has been completed.

Content provided by the Client (including text, images, logos, and other materials) remains the property of the Client at all times. LaunchPoint will not use Client-provided content for any purpose other than building and maintaining the Client's Website and the portfolio use described below.

LaunchPoint retains the right to display completed websites within its own portfolio and marketing materials unless the Client explicitly requests otherwise in writing.

Pre-existing Intellectual Property

LaunchPoint retains full ownership of all pre-existing code libraries, frameworks, templates, tools, and development methodologies used in the creation of any Client Website (“Developer Tools”, which does not include open-source software, which stays under its own licence). The Client is granted a non-exclusive licence to benefit from the Developer Tools solely as part of their hosted Website. Ownership of Developer Tools does not transfer to the Client under any circumstances, including upon Buyout, unless explicitly agreed in writing. Following a Buyout, the Client keeps a perpetual, non-exclusive licence to use the Developer Tools as they are embedded in the transferred Website.

WordPress, and many themes and plugins, are open-source software released under their own licences (such as the GPL), which continue to apply. Nothing in these Terms takes away rights you have under those licences. Other elements of a Website (such as fonts, stock images or premium plugins) may be provided by third parties under their own licence terms, which we will pass on to you where they affect your use.

Section 4

Subscription, Billing & Payment

LaunchPoint operates on a rolling subscription basis. Monthly Plans are billed on a recurring monthly cycle from the date the first payment is processed (the “Billing Date”).

The Client's first payment is collected when the Client activates their plan and before development commences. For a Monthly Plan this is the first month of the Subscription. It covers the costs of hosting setup, development commencement, and the first month of service. It is not a deposit and is subject to the refund terms set out in Section 10 and, for Consumers, Section 5.

All prices are stated in British Pounds Sterling (GBP). LaunchPoint reserves the right to adjust pricing in accordance with Section 8.

Payments are processed securely via Stripe. LaunchPoint does not store payment card details. By providing payment details, the Client authorises LaunchPoint to collect the Subscription (and any agreed Add-On Services) on each Billing Date until the Subscription is cancelled. We will email you a receipt for each payment.

Yearly Plans

Where a Yearly Plan is chosen, the full twelve-month price is charged in advance at the discounted rate shown at the time of purchase. A Yearly Plan renews automatically for a further twelve months unless cancelled before the renewal date. We will email you a reminder between 30 and 14 days before each renewal, stating the renewal price and how to cancel.

Add-On Services

Add-On Services can be added at any time by written request and are charged from the next Billing Date. They can be removed by written request and stop at the end of the billing period already paid for.

Section 5

Cancellation Policy

Monthly Plans have no minimum contract term. The Client may cancel at any time, from the very first month, by written notice to hello@launchpointweb.co.uk. LaunchPoint requests 30 days' notice where reasonably possible, though this is not a contractual obligation.

On receipt of a cancellation request, LaunchPoint will confirm the cancellation in writing and state the final Billing Date. Cancellation takes effect at the end of the billing period already paid for and no further payments will be collected after that date.

The Client's Website will remain live until the end of the final paid billing period, after which it will be taken offline. LaunchPoint will then store the Website in accordance with Section 6.

Yearly Plans run for a fixed term of twelve months. Cancelling a Yearly Plan stops it renewing; the Website stays live until the end of the twelve months paid for. Unless Section 10 or the law requires otherwise, no refund is due for the remaining months of a Yearly Plan.

Cancellation does not entitle the Client to a refund of any payments already made, except where specified in Section 10 or where the law requires.

LaunchPoint may decline future service to Clients who have repeatedly signed up and cancelled to obtain design work without intending to continue, or who have behaved abusively towards us.

Consumers: 14-day right to cancel

If you are a Consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel this contract within 14 days of it being made, without giving a reason. To cancel, send a clear statement to hello@launchpointweb.co.uk (you may use any wording).

At sign-up we will ask you to confirm that you want design work to begin within the 14 days. If you then cancel within the 14 days, you must pay a proportionate amount for the Services provided up to the time you told us you were cancelling. We will refund any other sums within 14 days of receiving your cancellation, using the payment method you used. If the Services have been fully provided within the 14 days, the right to cancel is lost once you have confirmed you want them to begin.

Section 6

Site Storage After Cancellation

Following cancellation and the taking offline of the Client's Website, LaunchPoint will retain a stored copy of the Website (its files and database) for six (6) months from the date the site goes offline. This allows the Client to reactivate their Subscription or pursue a Buyout during this period.

LaunchPoint may delete stored Website data before the six-month period has elapsed only in the following circumstances:

Reactivation

A Client wishing to reactivate their Website within the storage period may do so by contacting LaunchPoint and paying any overdue amount plus their next Subscription payment. We will restore the Website as soon as reasonably practicable, unless the Subscription was terminated under Section 15.

Data After Deletion

Once a stored Website has been deleted, LaunchPoint is under no obligation to recreate or recover it. Subject to Section 13, LaunchPoint bears no liability for the permanent loss of Website data following the storage period.

Section 7

Website Buyout

At any time during an active Subscription or within the storage period following cancellation, the Client may request to purchase full ownership of their Website from LaunchPoint. This is referred to as a Buyout. A Buyout is optional: you never have to buy your Website to keep subscribing.

Buyout prices depend on the complexity of the Website and the work invested in it. The price bands are:

We will give you a written Buyout quote, normally within 10 working days of your request. The quote will fall within the band above unless the Website has been materially extended through agreed change requests (Section 11), in which case we will explain the difference in writing. A quote is valid for 30 days.

Buyout Process

Upon agreement and full payment of the Buyout price, LaunchPoint will, within 14 days of cleared payment, provide a full copy of the Website (files, database and media) with administrator credentials, and will reasonably assist you to migrate it to your own hosting or, if you prefer, to a hosting account in your name.

Once a Buyout is completed, the Client assumes full responsibility for their Website including hosting, maintenance, security, and any ongoing costs, including hosting fees and any theme or plugin licences needed for updates. LaunchPoint's obligations under the Subscription, including any Add-On Services, cease upon completion of the Buyout and transfer.

LaunchPoint will not unreasonably refuse a Buyout request from a Client whose account is in good standing. LaunchPoint is under no obligation to provide ongoing support following a completed Buyout unless separately agreed in writing.

Section 8

Price Changes

LaunchPoint reserves the right to amend its Subscription pricing. Where a price increase affects an existing Client's active Subscription, LaunchPoint will provide no less than 30 days written notice via email to the address registered on the Client's account.

If the Client does not wish to continue at the revised price, they may cancel in accordance with Section 5 before the new pricing takes effect. Continued use of the Service after the notice period constitutes acceptance of the revised pricing.

A Yearly Plan price will not change during the twelve months already paid for; any change applies from the next renewal.

Price changes will never be applied retrospectively to any period already paid for.

Section 9

Payment Failure

If a scheduled Subscription payment fails for any reason (including insufficient funds, expired payment methods, or bank restrictions), LaunchPoint will notify the Client via email as soon as reasonably practicable and may retry the payment.

The Client will be given seven (7) calendar days from the date of notification to resolve the payment failure and update their payment details. During this grace period, the Client's Website will remain live.

If the outstanding payment has not been resolved within seven (7) days, LaunchPoint may take the Client's Website offline. The Website will be held in storage in accordance with Section 6 pending resolution.

Once the overdue payment has been successfully collected, LaunchPoint will restore the Client's Website to live status as soon as reasonably practicable.

Subject to Section 13, LaunchPoint accepts no liability for any loss of business, revenue, or reputation arising from a Website being taken offline due to a payment failure.

Section 10

Refunds

LaunchPoint does not offer refunds as a matter of course. Subscription payments are made in exchange for services that are provided or immediately available, and the rolling nature of the Subscription means that value is continuously being provided. This does not affect any right you have under the law.

Refunds may be considered, at LaunchPoint's discretion, in the following situations:

Consumers: statutory rights

If you are a Consumer, nothing in these Terms affects your legal rights under the Consumer Rights Act 2015, including that services must be performed with reasonable care and skill and in line with what we told you before you bought. If they are not, you may be entitled to have the service repeated or to a price reduction.

Refund Requests

Any request for a refund must be submitted in writing to hello@launchpointweb.co.uk within 14 days of the payment in question. LaunchPoint will respond to all refund requests within a reasonable timeframe and will aim to resolve genuine disputes fairly and promptly.

Where a Client cancels part-way through a billing period, no partial refund will be issued for the unused portion of that period unless we determine otherwise at our discretion or the law requires.

Section 11

Client Responsibilities

The Client agrees to fulfil the following responsibilities in order to enable LaunchPoint to deliver its services effectively:

Launch timelines depend on you supplying content promptly. Where we are waiting for content, the Subscription continues to be charged from the Billing Date, so please let us know as early as possible if you expect a delay.

Project Scope & Change Control

The scope of each Client's Website is defined by the information provided at sign-up, including the enquiry form submission and any written agreement between the Client and LaunchPoint before development commences (the “Initial Brief”).

Any request for work that falls outside the Initial Brief, including additional pages, new features, third-party integrations, e-commerce functionality not originally agreed, or structural redesigns, is a change request and is outside the standard Subscription.

LaunchPoint is under no obligation to carry out change requests as part of the existing Subscription price. Where LaunchPoint agrees to fulfil a change request, it will provide a written quote for the additional work. No change request will be actioned until the Client has confirmed acceptance of the quote in writing. Timeline adjustments resulting from change requests are at LaunchPoint's reasonable discretion.

Section 12

Acceptable Use

The Client agrees not to use LaunchPoint's services or the Website hosted by LaunchPoint for any purpose that is unlawful, harmful, or contrary to these Terms. Without limiting the foregoing, the Client must not:

Breach of Acceptable Use

LaunchPoint reserves the right to take any Website offline immediately in the event of a suspected or confirmed breach of this Acceptable Use policy, and will tell the Client why as soon as reasonably practicable. In serious cases, LaunchPoint may terminate the Subscription without refund and report the matter to relevant authorities.

Section 13

Service Availability & Limitation of Liability

LaunchPoint will use reasonable endeavours to ensure that Client Websites are available and operational at all times. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance, outages at our hosting provider or other third parties, or circumstances beyond our reasonable control may occasionally affect availability.

To the fullest extent permitted by applicable law, LaunchPoint's total liability to a Client who is not a Consumer, in respect of any claim arising out of or in connection with these Terms or the Services, shall not exceed the total amount paid by the Client to LaunchPoint in the three (3) months immediately preceding the event giving rise to the claim.

LaunchPoint shall not be liable to a Client who is not a Consumer for any indirect, consequential, special, or punitive loss or damage, including loss of profits, revenue, business, or data, whether arising in contract, tort, or otherwise. These limits apply to the extent permitted by the Unfair Contract Terms Act 1977 and all applicable UK law.

If you are a Consumer, we are responsible for foreseeable loss and damage caused by our breach of these Terms or our negligence, but not for loss that was not foreseeable or for business losses.

Nothing in these Terms excludes or limits LaunchPoint's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Section 14

Data Protection

LaunchPoint collects and processes personal data about Clients (such as names, email addresses, phone numbers, and business information) to deliver its services, manage accounts, and communicate with Clients. This is handled in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018, and as set out in our Privacy Policy at launchpointweb.co.uk/legal/privacy.

LaunchPoint will not sell, rent, or share Client personal data with third parties for marketing purposes. Data may be shared with third-party service providers (such as payment processors and hosting providers) strictly where necessary to deliver the Services.

Clients may request access to, correction of, or deletion of their personal data at any time by contacting hello@launchpointweb.co.uk.

Where we process data on your behalf

Where your Website collects personal data from your own customers or visitors (for example through a contact form), you are the controller and LaunchPoint is your processor. In that case, this section forms our data processing agreement and LaunchPoint will:

The subject matter is the operation of your Website; the duration is the term of your Subscription plus the storage period in Section 6; the data is contact and enquiry details of your Website's visitors and customers (and, on an E-Commerce Website, customer and order details). You are responsible for making sure your Website's own privacy notice and cookie consent accurately describe how you use that data; we will help you configure these on request.

Section 15

Termination by LaunchPoint

LaunchPoint may terminate a Client's Subscription and take their Website offline in any of the following circumstances:

Where immediate action is taken we will tell the Client why in writing as soon as reasonably practicable.

Effect of Termination

Where LaunchPoint terminates a Subscription under this Section, no refund will be issued for the remaining period of the current billing cycle, except where the law requires otherwise. In cases of serious breach, LaunchPoint may permanently delete the Website and associated data without the standard six-month storage period described in Section 6.

Section 16

Amendments & Transfer to a Limited Company

LaunchPoint may update or amend these Terms at any time. Where changes are material, LaunchPoint will notify existing Clients by email at least 30 days before the changes take effect.

Continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms. If the Client does not agree, they may cancel in accordance with Section 5 before the changes take effect.

The business intends to incorporate as a limited company. When it does, we may transfer this contract to that company on at least 30 days' notice. The Services, prices and your rights under these Terms will not change as a result, and if you object you may cancel under Section 5. You may not transfer your Subscription to anyone else without our written consent.

The most current version of these Terms will always be available at launchpointweb.co.uk/legal/terms.

Section 17

General

Section 18

Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by the laws of England and Wales.

In the event of a dispute, please contact us in the first instance at hello@launchpointweb.co.uk so that we may attempt to resolve the matter informally and promptly.

If a dispute cannot be resolved informally, both parties agree to attempt mediation before initiating formal legal proceedings. The courts of England and Wales shall have jurisdiction over any dispute that cannot be resolved through mediation. If you are a Consumer, nothing in this section affects your right to bring proceedings in the courts of the part of the UK where you live.

Section 19

Contact Information

For any queries, complaints, cancellation requests, or general correspondence relating to these Terms or LaunchPoint's services, please contact us using the details below:

LaunchPoint (trading as LaunchPoint Thanet)

Email: hello@launchpointweb.co.uk

Contact page: launchpointweb.co.uk/contact

Website: launchpointweb.co.uk

Owned and operated by: Reece Cartwright (sole trader)

Address for correspondence: [ADD YOUR POSTAL ADDRESS HERE]